Return and Refund Policy

Change of mind
We generally do not accept refunds or returns for change of mind. We encourage customers to confirm the correct size and style before placing an order. If you are unsure, please contact us for assistance prior to purchase.

In accordance with Australian Consumer Law, we do not accept returns in the following situations:

• You changed your mind or no longer require the products

• You ordered the wrong size or item

• You found the goods cheaper elsewhere

• You were aware of the relevant fault before buying (e.g. sample stock)

• You damaged the goods by misusing them

• Delays caused by couriers or freight providers

Faulty or incorrectly delivered items
If you receive a faulty product, or we deliver the wrong item, please contact us within 5 days of receiving your order. Returns will be accepted where products are faulty or not as described. We will cover the return postage for faulty or incorrectly supplied items and arrange a replacement or refund.

You may be asked to provide photographs or further information to help us assess the issue and resolve it quickly.

Custom orders
Custom-made or printed products are not eligible for return or refund unless they are faulty or not supplied as agreed. Please ensure all specifications are confirmed before placing a custom order.

Refund process
Once returned goods are received and assessed, refunds will be processed within 5–10 business days via your original payment method. The time taken for the refund to appear will depend on your financial institution.

Contact us
Our customer service team operates Monday to Friday (excluding public holidays in WA) from 9.00am to 5.00pm AWST.
Email: info@mailerboxes.com.au
Phone: +61 8 6386 9379